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Welcome to Albany Assistance

Albany Assistance was established in 1986 to provide a range of motoring assistance services to businesses. As a leading provider of tailored and white labelled solutions to the insurance, intermediary and automotive markets we excel in the provision of these outsourced services.

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Our expertise, capabilities and scale enable us to provide a comprehensive range of services with the understanding and commitment you’d expect from a niche service provider. Our business is focused on delivering quality services to all customers and partners alike. At the heart of everything we do is Treating Customers Fairly - from product design, delivery and support systems you can be confident we are delivering the highest quality products and services that meet real customer needs.

Providing services on behalf of many of the UK’s largest insurer, broker and automotive brands we provide: claims management, vehicle replacement and repair services, personal injury management and insurance products. Part of the larger Redde plc business we often work in conjunction with one or more of our sister companies to deliver services to customers and our corporate partners.

9/10 of our customers would use our service again

January 2016 customer satisfaction survey - 12 month rolling average based on 8,400 responses

Don't just take our word for it: Take a look at what other customers have said on the following independent review sites. If you would like to post your own feedback, leave a response by clicking any of the company links:


Our Service

If you have been involved in a non-fault accident, Albany Assistance can help to get you back on the road as quickly as possible, arranging a temporary hire vehicle and where necessary getting your vehicle repaired and helping you recover other losses you may have incurred.

Thankfully, road accidents are rare. Whilst an accident itself can be worrying and disruptive, it is often resolving matters afterwards that can be most time consuming and complex – such as remaining mobile, dealing with third party insurers, not losing your excess, or knowing what you can claim back - that's where we can help.


Customer Experience
Champion Award 2015

Runner Up

Contact Centre of
the Year Award 2015

Delivering Quality in Partnership

Albany Assistance delivers and arranges services 24/7 to hundreds of motorists each week, including customers of many of the UK’s leading insurers and other businesses. The key to our success in providing these services are:

  • Capability
  • Professionalism
  • Knowledge
  • Experience

Where Are We Located?

Located in the North East of England. Our contact centre is operational 24/7, 365 days of the year. With a team of over 500 advisors and support roles we are ready and able to handle your claim.

Albany Assistance Peterlee

Get In Touch

If you have any questions or would like to leave feedback on our services

Contact us now